Building a successful customer experience culture for your business
Do your staff avoid working on repeat customers because they have never received tips from them? According to EDU, A 5% increase in customer retention can lead to a 25-95%…
Do your staff avoid working on repeat customers because they have never received tips from them? According to EDU, A 5% increase in customer retention can lead to a 25-95%…
In a world marked by rapid change and relentless uncertainty, one quality that separates thriving leaders from the rest is resilience. But what does resilience truly mean in leadership?Is it…
Airtel Africa announced today an agreement with SpaceX to bring Starlink’s high-speed internet services to its customers in Africa. Currently, SpaceX has acquired requisite licenses in 9 out of 14…
The National Lotteries and Gaming Regulatory Board (NLGRB) held a strategic planning retreat from April 14 – 16, 2025, at Speke Resort Munyonyo. The retreat was to review the 2020/2021-2024/2025…
Over 200 marketing leaders and practitioners (from over 50 brands gathered at Serena hotel for the extraordinary edition of the CMO breakfast organized by Uganda Marketers Society (UMS), themed “The…
BNI Uganda has officially launched its 10th anniversary celebrations, marking a decade of transformative business networking, collaboration, and growth. The BNI 10-Year Celebration Activities under the “BEYOND” theme will include: …
It was something of a letdown late last year when as the host country, Ugandan companies did not feature prominently as winners in various categories at the East African Community…
The Bank of Uganda (BoU) is actively exploring a significant shift from the familiar physical currency to a digital form, primarily driven by the substantial costs incurred in printing and…
In the vibrant economy of Uganda, small and medium-sized enterprises (SMEs) play a crucial role in driving economic development, fostering innovation, and generating employment opportunities. Yet, a significant challenge faces…
In a ground-breaking initiative to revolutionise education across Africa, leaders from the African Regional Intellectual Property Organisation (ARIPO) and the Uganda Registration Services Bureau (URSB) have joined forces with Makerere…