Uganda’s telecommunications sector is undergoing a significant transformation, driven by technological advancements and evolving global trends. As the country gradually shifts away from traditional communication methods, there is an increasing demand for faster and more cost-effective communication channels.
Today, the internet is at the forefront of this digital revolution, with a growing number of Ugandans using it for messaging, voice and video calls, entertainment, business transactions, and more. According to the Uganda Communications Commission’s (UCC) 2024 fourth-quarter market research report, mobile internet subscriptions have reached 19.5 million. This growth is fueled by initiatives from key sector players such as Airtel Uganda, which are investing heavily in emerging technologies like 5G, expanding fiber optic infrastructure, and promoting smartphone access across the country.
While internet usage continues to surge, voice calls remain a vital communication tool for many Ugandans, enabling them to stay connected with loved ones and conduct business. The same UCC report reveals that Ugandans spent 19.6 billion minutes on net and 1.2 billion minutes off net, compared to UGX 226.5 million spent on data purchases, clearly demonstrating that voice calls still lead in communication preferences.
Voice communication in Uganda has undergone a quiet yet profound evolution. With the introduction of VoLTE (Voice over LTE), the quality and efficiency of voice calls have significantly improved.
For many years, voice calls in Uganda, like in many developing nations, relied on older 2G and 3G networks. While functional, these networks often suffered from dropped calls, poor audio quality, and the inability to use data while on a call. However, the rise of 4G, and now 5G-ready networks, has paved the way for a new era of voice communication powered by VoLTE.
What is VoLTE and Why Does it Matter?
VoLTE, or Voice over LTE, enables voice calls to be transmitted over high-speed 4G LTE networks rather than the traditional circuit-switched networks. This shift brings significant benefits to users, including:
- Crystal-Clear HD Voice: VoLTE delivers high-definition voice quality, making conversations sound as if you’re speaking face-to-face. This is especially valuable for business calls, personal conversations, and emergency situations where clarity is crucial.
- Seamless Multitasking: VoLTE allows users to make voice calls while simultaneously using data. No longer do you have to choose between browsing the internet and making a call—this capability enhances productivity and user convenience.
- Faster Call Setup: Calls made over VoLTE connect much faster, reducing wait times and enhancing communication efficiency.
In Uganda, Airtel Uganda has taken the lead in deploying and promoting VoLTE technology. The launch of VoLTE on its 5G-ready network underscores the company’s commitment to delivering state-of-the-art communication services.
To enjoy VoLTE, customers simply need a compatible handset, a 4G SIM card, and a software update. With the recent upgrades, new network sites launches across the country, Ugandans can be assured of seamless, high-quality, and affordable voice services from the network.
This is more than just a new technology; VoLTE is transforming the landscape of voice calls in Uganda. It brings greater clarity, efficiency, and convenience to millions of users. With forward-thinking companies like Airtel Uganda leading the charge, the future of voice communication in the country looks brighter than ever.
The writer is the Network Director at Airtel Uganda
