customer experience

Do your staff avoid working on repeat customers because they have never received tips from them? According to EDU, A 5% increase in customer retention can lead to a 25-95% …

Recent Posts

UNBS MOVES TO STANDARDISE EDIBLE INSECTS

by Business Times writer

Experts from Uganda National Bureau of Standards (UNBS) and African Organization for Standardization (ARSO) have launched 15 African Standards for Edible Insects and Capacity Building on Good Farming and Harvesting…

Compliance Call: URA Pushes for timely Clearing 2024/25 While Preparing 2025/26

by Joshua Kato, A Chartered Tax advisor & Accountant

It is the final week of September, and in many offices across Kampala, the atmosphere feels heavier than usual. Business owners flip through ledgers, accountants type furiously on laptops, and…

Baker Birikujja Takes the Helm of PDPO as Uganda Strengthens Data Protection

by Business Times

The appointment of Mr. Baker Birikujja as Uganda’s new National Personal Data Protection Director could not have come at a more opportune moment. Coming on the heels of the Beera…

ATAF Awarded in Lesotho for Strategic partnership in Tax Support

by Business Times writer

The African Tax Administration Forum (ATAF) has been awarded by the Revenue Services Lesotho (RSL) for exceptionally strategic partnership and consistent support in improving Lesotho’s tax systems. The recognition was…

African Energy Chamber Unveils 2026 State of African Energy Outlook at AEW 2025

by Business Times writer

The African Energy Chamber (AEC) has published its flagship report, the State of African Energy 2026 Outlook, during the African Energy Week (AEW) that was taking place under the theme;…

Building a successful customer experience culture for your business

About Us

Feature Posts

Useful Links

Newsletter

Are you sure want to unlock this post?

Are you sure want to cancel subscription?