PostBank promotes digital self-service options; launches 60 smart ATMs nationally

PostBank Uganda promotes digital self-service which has proved its commitment to empowering lives in Uganda and transforming livelihoods, by launching its new smart ATMs in a bid to get more Ugandans financially included through digitization.

The Kakeeto-led PostBank has successfully installed 60 smart ATMs at all its branches.

This is the highest number of smart ATMs for any bank in the country.

Following the advent of these smart Automated Teller Machines (ATMs), customers will now be able to deposit cash at the ATM with real-time credit to an account, make card-less withdrawals and withdraw up to Ush3m in a single transaction. In addition, a customer will instantly be issued a debit card upon opening an account.

During his speech at the launch of the smart ATMs, PostBank Uganda’s CEO and Managing Director, Julius Kakeeto, revealed that the replacement of the Bank’s ATM dispensers with smart ATMs is part of PostBank’s digital transformation journey that began in 2020.

A PostBank client (Centre) poses with Henry Musasizi (L), state minister for General Duties, Ministry of Finance and the bank's Managing Director Julius Kakeeto (R), after withdrawing money from a Smart ATM
A PostBank client (Centre) poses with Henry Musasizi (L), state minister for General Duties, Ministry of Finance and the bank’s Managing Director Julius Kakeeto (R), after withdrawing money from a Smart ATM

“New management resolved to kick start a digital transformation journey that would reduce on the long queues in branches and provide our customers with self-service solutions. As I speak today, only 40% of total customer transactions are happening over the counter in the banking halls. The rest of the transactions are digital and self-service.”

Kakeeto noted that The smart ATMs are safe and secure and come with convenience as customers would be carrying out all transactions without the need to go to a banking hall.

The ATMs are complimented by a network of 52 bank branches, four contact centres, PostApp, PostMobile, and PostAgents which are all aimed at ensuring that customers enjoy their banking experience.

Business Times Uganda

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